This restaurant does not even deserve a star but because the price is reasonable and it has the conveyor belt that is the only reason I am even giving it a star. Management and service really make a difference and play an important role in my dining experience. And unfortunately I have to say I am very very appalled and disappointed with the service Sushi Station provides-in particular with the attitude and lack of respect from the manager. The experience I had was far from the reviews it deserves. We got to the restaurant and it was busy. Which was ok we didn't mind waiting. Others were getting seated before us. So what is the whole point of passing out tickets with numbers if they don't even follow it? Then we got seated and water tasted like metal. It was our first and last time there. Since we had never been there we looked at the menu with patience deciding what we wanted to get. The waiters kept asking are you ready. We said no not yet just 1 more minute. Then the manager came over and said, ""is everything ok"". We thought how nice to come over and ask and said, ""yes of course thank you"". Not thinking anything and the response of this lady (who we later found out was the manager) was..""oh ok because you are taking too long to order there are people waiting to eat here too. order now"". I was shocked. this was our first time there and she had the nerve to pretty much tell us to hurry up and eat so they could seat others. The nerve! I've never had such poor and terrible service. I tried to brush it off and not let it ruin my night and was still willing to eat there but my boyfriend was offended and said, ""that's not right, I'm going to ask to speak to the manager"". Then he called the waitress over and said, ""could you please get the manager for me"". Seconds later the lady who told us to ""pretty much hurry up"" came over. We said , ""we'd like to speak to the manager please"". And she said, ""what is the problem i am the manager"". We said very kindly and respectfully that we may have misunderstood but we didn't appreciate being treated that way. She got mad at us and said, ""ok and walked away"". Again we were like, ""what is going on"". She was so rude and didn't care at all-total lack of respect for her customers. My boyfreind was then like,""lets leave"". And me always trying to give the benefit of the doubt and not wanting any problems was like, ""well lets just order an appetizer or something"". So he said, ""ok fine"". We then looked for the waitress but she was talking to the manager and both were looking over at us and talking. The manager was angry. After 15 mins of waiting for them to stop talking and waving our waitress down. I got up and walked over to the register where the manager was talking to our waitress in Japanese. As i was approaching the manager she turned her back on me. Little did she know I may not be Japanese or look it but I am fluent in Japanese and lived in Japan for 5 years. I understood everything she said! And the things she said were shocking and very unprofessional. I played it off like I did not understand and heard her saying, ""don't help them if they don't like it here they can leave, we have to get as many people in here and out as fast as possible"". That was the final straw for me. I turned around walked to the table and told my boyfriend, ""I had it, let's go"". We got up and left and will never ever return there again.
There are so many good sushi spots in Chicago and in the suburbs. I'd rather drive thru rush hour and traffic and look for parking downtown on a Friday night and pay so much more for less sushi than ever go here again. I find no reason to subject myself and my boyfriend to this atmosphere and belittling treatment. I guess it's like they say you get what you pay for and this place has cheap prices but so is the quality and service. What a shame, such a nice location and they ruin it with such a bad manager/owner.
Pros: they have sushi
Cons: Rude and disrespectful manager,lack of respect for customers