Anyone can play mellow music, slap some cream on the face and call it a facial. It takes an expert to actually analyze and personalize to each client. I have learned more about what my skin needs since seeing Michelle than I ever learned from the others! She has helped correct years of skin neglect and miseducation. Her facials feel incredible and leave me with a glow for days. Jolie's eye brow shaping expertise has helped my eyes have more shape than ever before. I completely trust them and their skin education recommendations!