I wanted a hot tub for the longest time and after saving up for one I was ready to get it. I went to Superior's and looked at all of their models, colors, shapes, and sizes. The employee was not pushy or to strong at all, which was a good thing. When I had a question he was more than willing to answer it. After about an hour of deciding I purchased the 13 jet hot tub. They gave me the time that they would deliver it. They were about 10 minutes early which was really cool because I was syked. They set it up and did a test run. It worked perfectly. I didn't have a problem with it yet. I would recommend them.