I've patroned this store for three years, buying pricey hair weaving products and hair,(thousands of dollars by now 3.5 yrs later). I have never been so humiliated in the course of a routine business transaction as I have here! I asked to exchange a pack of hair that was the wrong color. I was asked to step aside after having waited online, after dealing with the (purchasing customers) the cashier asked me to see my receipt... after a long, rude verbal chastisement about exchanges, she called the other location 10 minutes away ( There are 3 in Douglasville operated by the same @$$%*!#$) sent me to exchange there at which location I was spoken to like a second class citizen yet AGAIN! Before being told He would not be exchanging my merchandise because he didnt like the condition of the packaging ( apparently there was a label or sticker missing) that he insisted would complicate resale. No Customer Service! Ridiculous Sale Policies! Over All A Very Nasty Demeanor @ all 3 locations! Go to US Beauty on Fairburn instead! Much better encounter!