10/25/2010 - ~3 weeks prior, made the appointment for my fireplace to be sealed and insulated on this day.\r
10/21/2010 - Called to verify the time the crew would arrive. The lady I spoke to was unable to find my appointment on the calendar. Apparently it was never made or it had been wiped out. The salesman I was working with said there was no way I could be put on the schedule for my original date and he would have to call me the next morning. I called myself near closing time since he never called. The appointment was rescheduled for 11/08/2010. Although he apologized, he was unwilling or unable to provide any kind of discount.\r
11/08/2010 - Crew arrived, told me "this is a bigger job than we expected," were unprepared for it, and left after 30 mins.\r
To this day (11/22/2010) I have not received a single phone call from Sunfire. My advice is to keep looking. I am currently working with a contractor.