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Sullivan Brothers Nissan - 0 Reviews - 1 Cranberry Road, Kingston, MA - Nissan Dealers Reviews - Phone (781) 585-7500

Sullivan Brothers Nissan

1 Cranberry Road
Kingston, MA 02364
(781) 585-7500
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Editorial review from Citysearch 8/21/2013

Whatever you do don't complain about the service you receive or they will blacklist you. I had an appointment scheduled yesterday to drop off my new Maxima for an oil change. After driving all the way to the dealership I am then informed by the service technician that they refuse to service my vehicle under warranty anymore because of a negative review I had given them on a customer survey I had received from Nissan after my last visit. They flat out handed the keys back to me and said if your not happy here then we suggest you go elsewhere. I was completely shell shocked and totally disgusted by the service technicians uncaring and callous attitude. When I asked to speak to a manager I was conveniently told he was not there. I then proceeded to let them know that I planned to contact Nissan Consumer Affairs about their unethical and discriminatory practices… and they said go right ahead.\r \r I have never heard of a business banning a customer from their establishment because they had a complaint about the service they received. It was bad enough that Sullivan Brothers never once reached out to me to apologize for the original issue I had but somehow in their infinite wisdom the best thing to do with an unhappy customer is to show them the door. more
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Owner Message

  • Visit Sullivan Brothers Nissan for a variety of new and used cars by Nissan in the Kingston, Norwell, Raynham and Brockton area. For sales, car loans, parts and repair visit us today.

Additional information

  • Hours:

    Open Saturdays