Sugarbakers

I ordered my daughter's birthday cake here. The woman who took the order was impolite, condescending and provided poor customer service. I attempted to give the business however, the benefit of the doubt. The chocolate cake was grainy and lacked flavor. The butter cream icing was very thick and honestly just awful. Very disappointed with the product and service. more

Sugar Bakers has HORRIBLE customer service! I ordered two cakes off the retail menu for my mother's 65TH surprise birthday party, as I was told I should order ahead to make sure they have the ones I want in the store. I ordered to pick the cakes up 9am on Sunday. Apparently there was a misunderstanding as they are not open on Sunday ( I had no clue) and the woman taking the order thought I said Sat. I received a voice mail on Saturday at 5:30p from Sugar Bakers ( they called me at 3:30p) to say they close at 4p and if I can't get there in time to get the two cakes, I could pick them up on Monday. I was completely distraught and had to scramble Saturday night to try and get two cakes for my mom's party. After two calls ( Monday and Tuesday) with no return call from the manager, I finally got one on the phone (Wednesday) who informed that they will not return my money nor give a store credit, and since no one returned my calls, my cakes were now gone as well! Apparently their misunderstanding was my fault......and I had to pay for it! I will tell everyone I know NOT to go to Sugar Bakers! Cons: HORRIBLE customer service more