Subways are usually pretty good eateries, this is no exception. Like many other places in New Haven, this Subway is rather small, offering perhaps 10 seats or so for eat-in. Sometimes it can get pretty congested around lunchtime, so plan accordingly. The staff are fairly quick and efficient and thus the lines generally subside quickly. The store manager is very polite and will often times go out of her way to please the customers (I have gotten free cookies on several occasions!).