Suburban Lock and Key Service

Good: Nothing. Bad: I called to find out if they can straighten my car key. I asked if that was possible or should I call my car dealer. A male answered the phone and was very curt and crabby. He kept interupting me and then said I can try but I can't guarantee it will be fixed..I'm not going to guarantee I can fix it now. I'll take a look but I'm not going to guarantee I can fix it. He was so unfriendly....I changed my mine to go there.. Improvements: A new customer service rep.When someone can be that rude, it's their personality and that's the way they are. You can't change someone's personality.. Other: Its too bad of this situation...Suburban Lock and Key just lost a potential customer.Who would want to deal with someone like that?. more

This company has a great staff working for it. They are kind and courteous and know their trade. If you have a lock problem this is the company to use. After they are done with a lock it works freely and efficiently. It doesn’t stick or get jammed like some other locks I have had worked on by other companies. Their prices are reasonable and fair. more

I always take my keys here to get duplicates. It is so easy to get in and out of here with a new set of keys. I hate waiting for my keys to get made at smaller places so coming here is great for me. The prices are standard for getting your keys pressed here. more

We were trying to have a key made for an old trunk that we have. It was bent and would not work in the trunk. We took the key to Suburban Lock and Key to see if we could get a new one made. They went out of there way to get the right key that we needed. It was old and they have to search around to find it. They were excellent with all there help. more