Good: clean facility, fair rates, friendly and helpful staff. Bad: nothing. Improvements: can't think of any except how about pay for months-get i month free! Ha-just thought I'd try.. Other: I have been a customer for over 10 years and I live out of state. I feel so comfortable knowing my stuff is in good hands and in a CLEAN, safe place and that's why I have not moved it to a local facility like people suggest-I'm happy with Stor It Foothill Ranch.