I'm writing on behalf of my 73 yr old Mother (I'm her oldest son Joe). She responded to a flyer from a Yakima car dealer (Stewart Subaru) promising one of four 'free gifts' during a sale held in a K- Mart parking lot in Walla Walla; that was the reason she went. Upon arriving was told they were out of the gifts and started talking to her. My Mom is very naive, in the 50+ years of marriage my Dad always took care of monetary matters, an 'old-fashioned marriage'. She's never negotiated for anything in her life and that would be obvious to anyone that spoke to her for more than a few minutes. These guys charged her $21,287 for a '11 Honda Civic LX w/ over 38,000 miles on it, book says in outstanding condition (which this car isn't) it's worth between $15-15,500 (a new 2012 Civic LX cost $18,800!). On top of that they added almost $3,300 in GAP and Extended coverage?s WITHOUT EVEN ASKING HER, they knew they had an easy mark and boy they took advantage. Upon talking w/ Mark Prater, one of their managers, he stated ""the deal wasn't excessive and I stand by my guys"". She had no intention of buying a car, had no idea what her car or the car she drove off in is/was worth. Until we pointed it out didn't even know they'd added over $3,300 to the price w/ unneeded coverage?s. These guys saw an easy mark and took advantage of her in every way they possibly could, dealers like this should be put out of business and the unscrupulous 'salesmen' put in jail for theft.