I had been to Steelhead Brewery in Burlingame twice, and attempted to return for the 3rd, but thanks to the staff, I know I won't be returning again. They are not very motivated to provide any service.
1st time: Went with a group of coworkers for lunch. Server came by, realized we were not ready, and didn't return for at least another 10 - 15 mins, despite our efforts to ""flag him down"". Perhaps server was having a bad day, he made sure that we knew he's serving, by literally dropping the plates on the table.
""3rd time"": Called to make a reservation for 12, mentioned that a couple of them are unconfirmed. Staff on the other end said they can only take reservations for 12 or more, and she hung up on me! Enough to drive me away from this place for good.
Pros: Good beer
Cons: Poor Customter Servic, Long Wait, Food too expensive