Today (may 01, 2011), we had a power outage in the shopping complex and the Stake 'N Shake Store 528 was the entire one in the lot having power and hence operational. There was a huge, huge amount of people who were in the restaurant and lined up at the drive-thru.
Despite the rush, I was very courteously greeted by Gregory (? manager of store) and he took my order for carry-out. He even gave me good advice even though there was a big rush. He made me comfortable.
Through-out the wait period, I saw Gregory rush through orders, working very hard and at the same time, managing his staff in order to minimize people's wait time. I gave a quick glance and everyone was working like crazy with the occasional "phew" kinda phrase! It was a complete team work and staff was totally cooperating with Gregory with handling the unusual load.
My wait time for carry-out was 25 minutes, which was late as per the restaurant standards but I was pretty okay with it. Still Gregory apologized and refunded my money, gave me free coupons for shakes, and gave me my order too!
This place has exceeded my expectations. Today, I came to know there was a good restaurant despite McDonalds or BK, etc. I think I will forever be a customer of Stake 'N Shake.