The only experience I had there was before the ""re-training."" This store needed every bit of training they could get. The coffee was old. It turned that grayish-brown when you added cream. The service wasn't very good. When I tried to return the piece of poundcake I'd bought that was way to old to be served, (dry and hard,) all they said was, ""well, it's the last piece. We aren't going to open a new one just for one slice.""
Pros: Nothing worth mentioning.
Cons: Terrible coffee, cake, and too many loungers in the store w/empty cups.