After initially contacting Cathy, owner of Sprout, about my wedding floral plans, I was excited to hear her ideas and book her for my wedding. After three months of 6 unreturned emails and phones calls, I had had enough. I called to ask her to return some samples I sent her, so I could bring them to another florist. I was put on hold by one of her employees for an hour only to have to hang up myself. This florist is so unprofessional, that it prompted me to write my first every negative review on CitySearch. This is definately not a good way to run a business!
Cons: Never calls back or returns emails