I've purchased a phone from this store on the 14th July and found out in a day that it did not work well and was not happy with it , i initially wanted a different phone but the sales person who helped me pushed me to purchase the LG touch phone as it is the best one out of most phones out there,i thought he was being honest since i've been a sprint customer for over 6 years and could not imagine that a sprint sales person would misguide me, he did mention to me that if i did not like it i can bring it back with in 30days and they will refund or i can exchange but did not tell me about the $35 charge if returned or exchanged or even if i did not buy any phone and just returned my new phone and walked out of the store with out a phone.
well i went to the store three days later on the 17th july and i was informed of the $35 charge, i wanted to talk to a manager, she/he never came out after standing there for 25 minutes the Assistant manager came to tell me that i need to pay the charge that there's nothing she can do to help me and this assistant manager was very rude,failed to even listen to my issue and went further to tell me that no sales person will force a phone on me that i sighed a contract so i bought the phone and now i got to pay the charges.she failed to even consult a higher authority to find out if there's a way to make a customer happy or resolve an issue, she just left me there with the trainee as if she was asking me to pay up or get out of the store there's nothing that she can do, attitude of her and facial expression was so terrible, that i was feeling soooo helpless and wondering if i would just terminate my contract with sprint co's i needed a phone one that's working well. But i thought to try *2 and talk to a sprint customer service agent,i was sooo surprised an agent by the name of Cindy spoke to me and listened to my issue and talked to her supervisor and made a decision
to not charge me anything and gave me a$45 credit on my account, i was amazed, she did tell me that it is a one time offer since i've been a loyal customer for over 6years, she spoke to the trainee, sales person i was with and gave instructions what he needs to do.,and the poor guy even though he took 2and half hrs to get everything done he did get it done and i was still nice enough to go further to purchase a cover for the phone once the cash was returned for the first phone i've brought. As for the Assistant manager she should find some place where she does not need to have any interaction with people,co's we do not go to a store just for fun we go when we really need something and ready to spend money which can be any amount as long as we feel welcome in the store and helped by the sales people. i know that i will NEVER go to that store again. This was a good experience for me indeed.
There are so many people out there with out work, that Sprint can hire to be a customer oriented assistant manager,and eliminate loosing your loyal customers.
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