I was taken to the cleaner by this company and so was a family member!
I wrote a check in June that unfortunately did not clear my bank because it was NOT deposited on an agreed upon date by the STORE OWNER (I asked her to hold it for 4 days, she waited 4 weeks!). The funds (near $60.00) were overlooked and well, sh*t happens. As soon as I knew it bounced, I made well about 3 weeks later in cash when I was picking up 2 other orders totaling another almost $80.00! I had not even been notified by her yet. I figured small business, my mistake, and I wanted to maintain a good long-term rapport with the company as I use their service a lot. I thought it was all done.
Just before Thanksgiving (5 months later!) my check has JUST cleared the bank. Yup, the check that I already paid! The owner is not willing to accept that it is a possibility that I paid it, in fact she is acting as if I am out to CHEAT her! How upsetting! I am now out about $160- after 2 NSFs from my bank, the original amount of the check and also the amount in cash when I made it right. LESSON....keep your cash receipts!!!!!
Also when dealing with Speedway Cleaners, check to make sure you have all of your laundry and NOT someone else's. The cleaners lost 2 of a family member's favorite shirts, told him to go and buy 2 more, that they would reimburse him for his loss; of course they were not on special now and totaled nearly $100.00, then about a month later someone had returned the other 2 shirts that had mistakenly been mixed with their things. The owner then told my dad she would not pay for the new shirts. He had worn them already and could not return them at this point.
Does she completely lack the idea of give a little, get a lot. This family is done using Speedway Cleaners.
TERRIBLE CUSTOMER SERVICE! CONSUMER BEWARE!!