As the owner of Specialty towing, I would like to respond to an individuals poor reveiw. LSagFlynn isn't telling the whole story. She lost her car keys, which contained a securuty chip. We were called to tow her car to the dealership for key programing. Knowing how steep and dangerous her street was,I suggested that she contact the dealership to obtain a "cortesy key" that would allow for unlocking the car and steering wheel and transmission to allow loading on a car carrier. It took several hors for the key to be made. I picked the key up in San rafael and responded to her home, high in the hills of Tam Valley. The key opened the door, however her model did not have an actual place for the key to be used. I could not unlock the steering or transmission. I made calls to Toyota Marins Service Department, to try and locate a transmission bypass, to allow the vehicle to be moved. This model DOES NOT have a manual bypass. Toyota stated that the next day they would send a technician to her home to program a key. The vehicle was parked in a carpot uphill fromm the VERY steep road she lived on, with the front wheels turnd all the wat to one side and locked in place. With 50 years of towing experience, I felt attempting to move the car was unsafe, Her loss of keys and her unusual paring situation were not my fault, she thought she threw the keys out in the recycling. I had invested well over an hour, with many phone calls, picking up her key at the dealership and driving 15 miles to her home, reviewing her owners manual etc. We don't work for nothing and feel the charge was fair. She knew that she could also get a refund from her insurance company. I feel her complaint is unjustified and unfair. Guess you can't please everyone, no matter how hard you try.