I called this spa several times, no one ever answered the phone. I left a message and never received a call back. I called again the next day, left another message, and again did not hear back. I was looking for a gift certificate to buy as a gift, so I drove all the way over in hopes of buying one. When I get inside it takes several minutes for anyone to even notice that I am there. When someone does decide to finally come over, I tell her what I need and she tells me, "No, we are closed." When I told her it would ne nice if that were on the answering machine or posted on the door she just shrugged and locked the door. I will never even consider going to this spa or purchasing a gift certificate for anyone else to go to this spa. They clearly have no desire to keep their customers happy.