When I first went in there to pick out my wedding dress, everything was great. The owner helped me, and she was very nice and patient, and I found a dress I really loved. I also liked how they told me I would have a fitting a few months before and then a couple of weeks before the wedding to make sure it fit perfectly. I liked this because David's Bridal told me the last fitting would be about a month before the wedding.
However, when I went back for my first fitting, I was not pleased at all. The dress was big on me, especially in the chest area, which is not good because it needs to be tight so that I don't fall out (I have a large chest and small frame, so I'm extremely worried about this issue, and I have expressed my concern to them). When I went up on the pedestal, the dress was clearly too big because I had to hold it up with my hands. The seamstress was about 6 feet away from me and did not come near me or talk to me or anything. The salesperson was trying to get me to come down to change out of it, and so I finally said that it was too big, and I also needed a bustle. The seamstress pinned a little around the bust area and immediately walked away. I felt extremely rushed and no one seemed to care to make the dress fit me. I don't know if I had too high of expectations, but I believed that a fitting included a seamstress who worked with you to try to give you a great fit. The sales people also seemed so busy with other things that they didn't care to talk to me either.
I then scheduled an appointment for what I thought was a final fitting, 2 weeks before my wedding. I just called to confirm it, and they said the appointment was ""pick up only"". Why would I get it fitted and then not try it on again to make sure it fit, especially when I don't even think the seamstress gave a crap to fix it correctly? I did change the appointment for when the seamstress was there (she is only there for an hour on Wednesdays and a couple of hours on Saturday...how convenient).
I have yet to go back to try on my dress again (next week), but I don't have high hopes. I have another seamstress I talked to who said if they didn't fix it to bring it to her.
I rarely complain about things, but I feel when I spend that kind of money for something as important as a wedding dress, I should be treated nicely and they should ensure that it fits appropriately and that I am happy with everything. It feels like once they get their money, they don't care if your dress fits you or not.
Again, it might end up fitting correctly, but I still would recommend this place with caution. They will be nice at first, but do not expect to get good treatment when you go back.