For my son's birthday, we ate at this Sonny's as per his request. The food was decent as always, and the immediate service (seater, waitress, etc.) were up to par at least. However, the following event will forever prevent me from eating at this location, or any other location owned by their general manager, Patty Bannon (spelling?).
As soon as we were finished with our food and walking to the counter to pay, an elderly woman began to have a seizure. Wither her family members (maybe 3 or 4) and the staff in proximity this caused a commotion. I heard someone say she was in her 80s and a diabetic.
I send my wife and kids to the car as this was obviously more important than my need to pay and I wanted to get out of the way until things settled.
The Good: I watched as a couple of employees who apparently had a background in the medical field handle the situation. They were immediately helping the lady while another looked for items requested (gloves, water, etc.). Yet another young lady promptly relayed directions between a 911 operator and the employee helping the lady. As sad as a moment like this could have been, I was appreciative that these staff members were doing all they could to help.
The Disgusting: I am sitting now directly between the elderly woman and her family, and the cooks in the back. One of the cooks yells loud enough for myself and the woman's family to hear ""our cookin' is so good, it makes old ladies seize up.""
I certainly wasn't the only person that heard this, as a couple of the employees reacted. I hope that the woman's family did not hear this because I can't even imagine how that would have made someone feel.
The woman stopped breathing about 3 or 4 minutes before the ambulance even arrived, and after I finally paid they had not left the parking lot. This is a pretty bad sign.
To hear such a statement made while a woman is dying surrounded by her family is of the lowest kind of disrespect for human life. These are the same people that prepare my food, and I want nothing to do with them. Nor do I want to give my money or patronage to an organization that would condone such an action.
Pros: Decent food and service
Cons: Utter disrespect for human life.