When someone makes a mistake or gives poor performance – I am right there to sound off. I am, however, also right there to sound off when the service is good.
I run a small – one-man mechanical design service. If one of my clients has a problem with a design or a part, or the machine shop has a problem with a part or operation, I stop everything – right then, and either go into the design layout or part drawing, or run over to the client’s facility or the machine shop. I solve the problem immediately. I believe this is the way to run a business.
Well, we had Heritage Solar guys here today installing panels on the roof and preparing to replace the electrical; service panel. When they left things seemed normal – but later the air conditioner would not work – no matter what I tried. It was sweltering in the house and office. Frustration reigns in a situation such as this.
I emailed Heritage people – about 7:30 or 8:00 pm that evening – and within a half hour there was someone at my door – to troubleshoot the problem. He checked the system from beginning to end of the circuits in the air conditioning system. Patiently dealing with my problem. Then, humbling as it was, it was discovered the problem was a fuse on a circuit board in the air handler closet. The was most probably not the fault of the Heritage personnel on my roof. I stated that this was not a Heritage fault and the responsibility did not fall to them, and I was willing to pay for the service call. The A/C company would surely have hit me significantly, but the Heritage tech said he didn’t believe there were coincidences many times in these cases, and would not accept payment – his troubleshooting revealed the problem and he did not accept payment.
I do everything I can to keep my clients satisfied. I don’t think I could do better than Heritage did in this case. I am awed. If you want a company that cares about satisfying their customers, I don’t think you could ever do better than Heritage Solar.
You can use my letter publicly, and you can even have potential customers call or email me regarding this.
Thanks so much – I am still in awe of the unreasonably good care and service from Heritage