Smithtown Pediatric Group came highly recommended to us by some friends who had been using them for years. Based on that recommendation, we expected professional and courteous service and expert medical advice and evaluations. Unfortunately, we did not get that.
My two year old son, who had hardly ever been sick, came down with a very high fever (104 degrees) and was very lethargic. When we called into the Smithtown Pediatric Group it was obvious that they thought I was exaggerating my son's condition because they downplayed its seriousness and said we did not have to bring him into the office. As my son's temperature rose, we decided to rush him in for evaluation. Upon arrival, we were told we had to wait that he could not be seen even by a nurse. The girls at the front desk were obviously inconvenienced by our presence because they refused to make eye contact with us. At one point, an assistant came out and gave me a bottle of infant Tylenol. My son is very tall for his age and infant Tylenol just was not the right medication to disperse to him. No one asked how he was or even made an attempt to take his temperature until I went up to the desk and had a fit!!!! When his temperature was finally taken it was closer to 105 degrees and that's when they took us seriously! We never even received an official diagnosis as to what my son had. I have since left this practice and am ecstatic with my choice of a new pediatric group. If you are looking for personalized attention, this is NOT the place for you. They have too many patients and too few doctors to service them.