I called to make an appointment for my 14 year old sheltie because she was leaking on my floor. I know she has incontinence and asked the person making the appointment what I needed to have done to get her back on Proin (which she was on previously). I was told they could check it with a $21 urine analysis and know whether it was incontinence or a UTI. When we took her in, they decided they were not going to give us anything until we had an analysis & a complete panel done ($81 total, quite a difference from what I was told on the phone). I had just paid for this to check her kidneys & liver less then 4 months ago and felt that should be sufficient enough...who has extra money laying around to keep paying for stuff over and over? I asked why I was not told this when making the appointment and the vet (a woman) had the nerve to say ""Well, you didn't talk to a vet"". I feel that their staff should be trained enough to be able to answer questions, or at least say you need to speak with a vet. Needless to say, we spent almost $100 there and still walked out without ANY medication for my dogs incontinence and are now back at square one. I asked if there was anything over the counter that we could try and was told there is nothing over the counter. After searching the internet, we found Homeopet Leaks No More (OTC) and have decided to try this before returning to a DIFFERENT VET. I do NOT recommend this vet as I feel they are out for the extra money instead of finding cost effective ways to help solve the problem
Cons: Will tell you one thing on the phone and expect you to pay for extra stuff when you get there
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