I have been in the service industry for 15 years. I have worked every position there is, from waiting tables, to management. The treatment we received today left such a bad taste in my mouth, I doubt we'll ever return. I live a good 30 minutes away, traffic was terrible, torrential rain outside, and I had my good friend, her 3 year old, and my 5 month old baby, but we were determined to get there in spite of the conditions. It was 2:17pm when we walked in. We were intercepted by a waiter who informed us that the buffet was closed. I had called en route and they told me 2:30 was when the buffet shut down. Granted, I hate to walk in minutes before closing time anywhere I frequent, and rarely do I ever. However, anyone who loves Indian food as much as I do understands this craving. I politely told the gentleman that we drove 30 minutes to eat there, and we would be very quick, pay immediately, and I would no doubt leave a generous tip for their inconvenience. He shook his head and said no, his manager said no, and continued blocking the doorway like an imperial guard . He finally offered to let us take food to-go. My jaw was on the ground, The food was still out, there were people in the dining room eating. This food was no doubt going to be thrown away! Finally, the bus boy offered to get us to-go boxes, as the woman manager stood there apathetically as I struggled with my car seat and bag. Finally, my anger overcame my insatiable craving and I said, ""Thanks, but no thanks."" I've been coming here for years. They might not know me by name, but I am (was) a loyal, frequent customer who has introduced many a friend and relative. Obviously, they don't need the business and it was of no consequence that we drove out of our way to enjoy their cuisine. I'll tell you one thing for sure, I will drive the additional 15 minutes out of my way to Bombay Brasserie where the food is not only better, but the service has never been anything less than stellar. What an absolute shame.
Pros: Good food
Cons: Not accomodating
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