Appointments mean almost nothing here, you walk in at a the correct time and wait anywhere from ten minutes to an hour. When they finally began they gave me the standard machine procedures like the ""air-in-the-eye"" treatment. Those went by fine but I still felt rushed, the employee acted like she would rather be doing anything else besides her job. They then guided me to a room where the same employee tells you to read the chart and acts like she knows what shes doing on the computer. Then the waiting begins. Dr. Lou's a nice guy but having to wait for forty minutes is inexcusable. I literally sat in a room and looked at my reflection for the entirety of this time. The Dr. walks in and gave me the exam, ""1 or 2?"" etc. I have pretty awful vision and I was having trouble reading some of the lines, I told him this and he simply blew it off to get me out of there faster. The entire time I could feel that they were in a time crunch and that they just wanted to get this over with. I really wanted an accurate reading but I felt like I wasn't getting the right info from them and that as long as I could sort of make out a blurred line that was sufficient. Then of course in the middle of my eye exam some intern replaces Lou and has no idea what he's doing. In the middle of this the employee who started me off comes in and bluntly says, ""he needs to get out of here."" Now just because your in a time crunch doesn't mean you can tell a patient to get out of your building. I was angry but whatever I blew it off. Lou comes back in and asks how my contacts are fitting, I say there alright but there's ALOT of blurriness He says that will be fixed over time, now every time I've gone to him my contacts are blurry and he says the same thing every time.
The whole experience just felt un-professional and you can tell the employees there would rather be somewhere else and make no attempt at trying to hide it. I've given signature eye care three chances and every time I've been disappointed. Their prices are decent but I'd rather pay more to get a decent eye exam.