Shinners and Chasnis is a commercial realty business that knows absolutely nothing about customer service or how to treat their tenants. They are constantly unavailable when trying to contact them on the phone. Their business hours are supposed to be from Monday-Friday 9:00am-4:00pm, with an hour for lunch from 12:00pm - 1:00pm. They take longer than a hour for lunch and are hardly ever there at 9:00a.m. to open the business. They don't write receipts for anything, rent, deposit, any cash, check or money order given. They have a secretary, Hope Ziehm, that needs a couple classes on business ethics and customer service. She is rude. She doesn't return phone calls. She frequently gives verbal agreements, that she often "doesn't remember" setting up. She threatens, weekly, to begin an eviction process for tenants that are behind in paying for rent, which she never follows through. In the lease, tenants are not supposed to have pets, but there are multiple tenants on the Bauer Drive apartments that have dogs, that bark constantly and leave feces on the parking lot and in the grass. Hope has said to never give rent to the in house landlords, because she doesn't trust them and has "issues in the past" with them stealing rent money from tenants. The parking lot and walkways are never clean when there is a heavy snow. I have witnessed multiple tenants with children, slip and fall walking to their cars in the morning. The maintenance men don't ever call to check with tenants if they can come into their apartments when they are not home. They also don't leave any note in the apartment saying what they fixed and how long they were in the apartment. This business doesn't know how to treat their tenants and the better business bureau should know that and inform other unsuspecting people to AVOID Shinners and Chasnis at all costs.