My 16 year old Honda Civic's heat and air conditioning stopped working properly (fan moved air into the passenger compartment with no hear and with intermittent cooling). I had an unexpected opportunity to drop off my car at Shawnee on a Saturday for this repair, and they took and held the car over the weekend. They always call to let me know if/what repairs are needed, priorities, cost, and estimated time to repair. I approved the work in this case, replacement of the motor/valve that regulate whether hot or cold air is blown into the passenger compartment. I picked up the car the next Tuesday, the estimated date. Repairs were as estimated. I did have to bring the car back a couple days later when I noticed what I thought was unrelated, slightly unusual, internmittent noise and hitch in car speed. Shawnee looked at the car immediately, though it took about 5 - 10 minutes for the issues to show themselves. They realized it related to the compressor, and had the car ready for me at no charge later that afternoon. I could not have expected more immediate, effective service, and will continue to bring my car to Shawnee for regular maintenance and repairs as I have done for a number of years now.