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Shaw Saab - 16 Reviews - 22 Pond Street, Norwell, MA - Saab Dealers Reviews - Phone (781) 982-7222

Shaw Saab

22 Pond Street
Norwell, MA 02061
(781) 982-7222
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Shaw Saab - Norwell, MA


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I leased a vehicle from Shaw Saab and the experience could not have been better!\r I had always been hesitant to lease a vehicle because of all the horror stories I had heard abo...


Had several personal experiences with owner regarding a matter -- not a man of his word, to say the least! Will never do business with his shop again. Pros: Clean repair shop ...

Excellent! 6/14/2011

I leased a vehicle from Shaw Saab and the experience could not have been better!\r I had always been hesitant to lease a vehicle because of all the horror stories I had heard about the return process. Dealing with car salespeople in general is about as appealing as a root canal. Not so with Shaw Saab.\r Every interaction from the first day to the last was friendly and professional. I always felt respected, the office and shop was always clean, service was quick, and the return process was absolutely painless.\r Wonderful! more

You Won't be Disappointed 12/23/2009

We know Fred Shaw both personally and professionally. He is a man of integrity and runs his business as he conducts his life, with honesty and respect. We are very happy with the car we purchased from Shaw Saab and with the service we have learned to count on and appreciate. Your car will be serviced well and in a timely manner; if repairs require time, there is always a great loaner made available. Shaw Saab is run like businesses of the past. Pros: Professionally run business that you can trust more

Exceptional Dealership 12/19/2009

I have purchased many cars from this dealership over the past 25 years. Fred Shaw is a true professional who has always personally provided me with knowledgeable, courteous, and honest service. Last year I was devastated when my SAAB was totaled and I had to find a replacement in a relatively short time frame. Fred listened attentively to my needs and quickly found a suitable car. I drove off the lot in a SAAB that surpassed my expectations. The service department headed by Karl, is a real asset to the dealership. All of my dealings with the service department has been excellent. A combination of expertise and communication makes this department top notch. Service was always performed in a reasonable amount of time. A loaner car was readily available if I ever needed one. \r \r I would highly recommend this dealership! Totally satisfied, thanks!\r Pros: Sales and Service more

""What we do in life . . . echoes in eternity."" 12/18/2009

My wife and I have/had four SAABs from Shaw SAAB (a four door 9/3, convertible, station wagon, and my SUV). I always tell people when they are buying a car or a lawnmower or any piece of machinery that will need service, ""Go somewhere that has a solid service department. You are buying the service department, now just the car."" It is comforting to know that I don't have to second guess the intentions of the Shaw SAAB service department because I know they are honest. They ""get it."" Just one conversation with the people at Shaw SAAB and tell me if you don't start to understand what I just mentioned. Pros: Service more

Terrific Sales and Service 12/16/2009

I have been a Saab owner since 1984. As a result I have experienced the sales and service operations of several different dealerships. None of them is better than Shaw Saab. The sales and service staff are professional, knowledgeable, courteous and very accomodating. As a result I often recommend people to Shaw Saab because I know that they will have a great experience and come away feeling good about their purchase or service experience. \r \r Finally, the Saab product is very good and reliable. Pros: Professional, very competent, courteous more

Best customer service 12/16/2009

My wife bought her Saab convertible from this dealership. She said that this was a wonderfull experience with every steps explained in details. She has been there for service and she always look forward to going there because of the outstanding personal touches that she gets there. She has received personal calls from the owner making sure that she was satisfied with her service. She brings her car in to have winter tires mounted and the summer ones are cleaned and put into plastic bags. How much better can that be?\r She will buy her next car from this dealership and she will be personally thanked by the owner, just like he did with her new car, just like he does with all his customers.\r When you advertise your last name on your building(Shaw), you want customers to have a pleasant experience, and He does exactly that, everytime !!! Pros: 5 star service more

first class dealer 12/16/2009

I'm driving my second Saab. Fred Shaw and his staff take pride in their relationships and present themselves in a very professional manner. They are honest and responsible in their dealings to give the customer a comfort level second to none. Their facility is ""state of the art"" and unbelievably clean. I have never experienced a better relationship with any dealer in all my 49 years of driving! Pros: Terrific service more

Where the owner is always available to help 12/15/2009

From the day that I purchased my new 1988 Saab 900 Convertible I knew that Shaw Saab was unlike any other dealership. The President of the dealership participated personally in the transaction and located financing that made my desire for a top of the line model affordable. During visits to the dealership for routine maintenance I was always greeted by the owners and sales staff, all of whom treated me like family. In 1992 I purchased a second new Saab. During one service visit, the service writer recommended a maintenance to prevent failure of the timing chain. When I disregarded the service writer's recommendation and ended up with major engine damage, I fully expected a lecture ie: ""I told you so"" and a walk to the sales department for a new car. Instead, Shaw Saab president, Frederick Shaw advocated for me with the manufacturer and secured financial contribution toward the purchase of a rebuilt engine. I managed to get several more years of trouble free driving from that car. During one visit to Shaw Saab I casually mentioned to Shaw Saab Vice President Raymond Shaw that I regretted selling my 1988 convertible. I subsequently received a call from Raymond Shaw advising that he had a used convertible with the identical body style to my old 1988. He was able to confirm that the vehicle had been maintained well. I wanted the car, but was informed that it was a standard. I had never driven a standard automobile. Raymond invited me to the dealership and taught me how to drive the standard. I bought the car and continue to enjoy driving it during all mild temperature days. I have now purchased 4 Shaw Saab automobiles and continue to be impressed with the personal attention afforded customers from all dealership staff. The service department is second to none and continues to be headed by Karl-Erik, a talented master technician who hails from Sweden. Well done! Look forward to my next purchase. Pros: Exemplary service, knowledgeable sales personnel more

Best car dealership we have ever used 12/15/2009

We have bought all our personal and business vehicles from Shaw since it was relocated to the superior site in Norwell. We have purchased 4 cars from this dealership and the experience has been superb. Service has been fantastic. They are knowledgeable, professional and economic. We also love the product! We will never buy a vehicle from anyone else. Pros: Friendly, no pressure sales staff, best service more

Worth Coming from NJ for 12/15/2009

I have wanted a SAAB forever, and when I was finally ready to take the plunge Fred Shaw and his team were fabulous in helping me get the best car I've ever had. They went above and beyond the call of duty, answering my questions, even over the Christmas holiday. They made it easy. \r \r I had a trade-in and they worked with me on getting top dollar for that as well. When I arrived to drive the car home, all the paper work was done, and it was washed and ready for me to get back on the road back down to NJ. I think there was even a tear in their eye when they had to say good -bye to the car! They made me promise to bring it back for a visit! \r \r When ever I have a question about my car I just e-mail or call them and I get an answer right away. I can go to my local Saab dealer and be well informed on what exactly I need before I go.\r \r If I ever had a question or a problem I know that Fred and his crew would be right there working with me to find an answer. When the time comes for a new car, I will be returning to Shaw Saab. I would also recommend it to anyone who asked. Pros: Friendly, open and honest. Dedicated to the customer Cons: Too far to come for service more

Quality Personable Trust 12/15/2009

Fred Shaw is the cream of the crop. He treats his customers and his employees like family. Fred's word is golden.\r Shaw Saab is the best organized, most accomodating, car dealer that I have experienced. \r I have a Saab because of Fred and his staff in the front office and his service staff in the shop --I would switch brands because of Fred, because I trust him.\r \r John Ronayne , Marstons MIlls, MA Pros: Best Saab Dealer in the USA more

Like your their only customer 12/15/2009

Everytime I take my car in for service I feel like I'm their only customer. Service dept is friendly informative and reliable. Car is always delivered as promised and a loaner car is always available. Same can be said of their sales dept. If all the car dealers in the country operated like Shaw Saab Detriot wouldn't be in the trouble it is. more

Best of the best 12/15/2009

They take care of you as though you are one of their family members. Can't beat the level of service anywhere else. Pros: Customer Service more

The Best Service Anywhere 12/15/2009

I have purchased 6 cars at Shaw Saab over an 18 year period. From sales to service they are undoubtedly the best dealer with whom I have ever done business and should be a model for all automobile dealerships. I know my feelings toward the business are not unique - ask anyone with a ""Shaw Saab"" tag on their car and they will rave about their experience. If you want to be treated like ""one of the family"" rather than just another sale go to Shaw Saab in Norwell for your next vehicle. Pros: Spotless shop, great people all around Cons: None whatsoever. more

Highly Professional From Sales To Service! 12/15/2009

I bought my Saab 9-7X from Shaw Saab back in 2005. Both the Salesman and the owner treated me like their best customer, even though this was the first car I had purchased from them. The sales process could not have been smoother, they talked me through every step of the process. I have since brought the car back to Shaw Saab for both routine maintenance and Detailing. The Service Department continued to impress me as much as the sales team. They made sure my car was ready when they promised, and there were no surprises when I picked up the car. The Detailing job was spectacular, it looked brand new again. I will continue to service my 9-7 at Shaw Saab, and look forward to purchasing my next car from them when my daughter gets her license. Thanks guys! Pros: Excellent Experience Every Time. more

Not a good experience for me 10/2/2009

Had several personal experiences with owner regarding a matter -- not a man of his word, to say the least! Will never do business with his shop again. Pros: Clean repair shop Cons: managment more
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