I would like to address the post by ?Archie18?.
We are sorry that this client is unhappy with our services after several prior experiences were positive. However, we will respond to anyone posting false negative comments online about our staff, experience and facility. We have been in business 54 years and pride ourselves on the honest care we provide all the pets that board. We always tell our clients when we notice something wrong, and provide prompt medical attention. History has proven this time and again. Our staff is well-trained and educated, and we are very experienced with what all of our boarding guests require for a pleasant visit with us. Let it be known, that this dog was not taken to the vet till 2 days after boarding; the veterinary bill had tasks done that were unrelated to the issue at hand, thereby inflating the invoice significantly ( although X-rays were never performed ); and the veterinarian involved would not provide a statement that this dog's tail sprain actually occurred at Shady Spring. This kind of injury is commonplace in dogs, not severe, and normally self-healing.
As far as being unreachable, we are seasonally closed on Wednesdays. To address the former employee issue, this person was disgruntled because they were let go with cause; and has been making false accusations since their discharge.
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