Wish I could give zero stars. Very poor service at this place. Do yourself a favor and avoid this company. How they managed to stay in business all these years is a mystery. I’m a repeat customer and called for a measurement and price quote. First call, “yes sir we will be out and no one needs to be home. We can take our measurements from outside”. Second call, because no one showed up or called me back, “who are you and what is your address? Yes someone will be out this week”. Third call because someone called at 7:30am and wanted me to be home that morning between 9-10am for the measurement. This is a vacant home (which they were initially told), but I was able to get someone to the house by 9:30am for the measurement. “sorry sir, our man has gone by”. Really? Gone by? What does that mean? He said between 9-10, and it’s now 9:30. “sorry, he’s gone by”. I said this is ridiculous, “should I call someone else? It doesn't sound like you want my business.” Lady on the other end says “you can!” Unbelievable, apparently you have more business than you know what to do with to treat customers like this. Particularly a repeat customer (I should have known better because it was difficult to get an estimate the first time around). What the lady should have said was, “I am terribly sorry. I will get someone out right away. This should never have happened”. But again, they have zero customer service skills. When I did finally get a call back (3 weeks to the day from my initial call), the guy said he was going to be in my area (named the area), and could look at my windows today. Of course, he had the wrong area (my house is not where he said he was going to be), and I never called him back. Why would I? You don’t deserve my business. I called Henderson Glass. They were out within 48 hours. They had a competitive estimate in my hand right away, and I ordered the replacement glass. I should have my new glass in two weeks. If I had called Henderson Glass first, my glass would be installed by now! Like I said, avoid this company unless you have lots of time to waste!
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