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Service Experts Heating & Air Condition - 2 Reviews - 13 Airport Rd, Albany, NY - Plumbing Contractors Reviews - Phone (518) 595-8496

Service Experts Heating & Air Condition

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13 Airport Rd
Albany, NY 12250
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(518) 595-8496
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Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY
Service Experts Heating & Air Condition - Albany, NY

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I was a customer of RJD for the last ten years. Had them put in a furnace and central air for me and maintained them every year. I had always heard they were a bit expensive,but...

Roland J Down no longer responsive to customer needs 11/29/2011

I was a customer of RJD for the last ten years. Had them put in a furnace and central air for me and maintained them every year. I had always heard they were a bit expensive,but I felt they did good work and provided good service. I no longer believe that. I was purchasing a new house, one that also had a furnace that RJD had maintained for years. During the property inspection there was an issue noted and it was recommended the furnace be inspected. I called RJD and they said the homeowner would have to call to schedule an inspection. So the homeowner called, and was told that an inspection could be done...but not for close to a month. That doesnt work in real estate. So I found someone else to inspect the furnace. Tonight an RJD telemarketer called me and said it was time to schedule the winter maintenance. I said what address are you talking about and she said the old one, to which I replied I had moved. So then she tried to sell me an ""inspection"" on my furnace at my new house. I said I wanted one in October, you wouldnt help me then, why would I want to do business with you now? I guess when it fits into their program, they do inspections. But should a customer need one outside of their schedule, they are out of luck. That is not being responsive to their customers needs, and they have lost another customer. more

Roland J Down Service Experts have Terrible Service 8/8/2011

Called to get our AC repaired today - was thrilled when they said they could come between 4 and 6. Never had a problem with Roland J Down. Now that they are ""service experts"" however, the whole system works through a Florida based office and well....I was incredibly disappointed and frustrated by their ""service."" At 6 pm I called and got the automated system - press ""2"" if you are calling to check on your service call status - The update? I was next on the list and the dispatcher would call me right back to give me an estimated time. No return call. At 8 pm I called again. Still no info, lots of apologies, but the dispatcher would get right back to me. Getting hard to believe I was ""next on the list."" At 8:25 I called again. I asked for a supervisor. She said she managed to get hold of the technician, but said he would call me to give an ETA. She couldn't provide that information. (Did she really talk to him?) The info she did provide? The technician is overbooked, they have no idea if he is even close to my location or 30 minutes away. They could not offer any compensation or provide any insight as to why they would overbook and misrepresent the timely arrival of the technician. I canceled. We will not be using them again. There are plenty of other local options who have NOT gone to this mega-service and who actually care enough to inform their customers if there is a delay. more
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Owner Message

  • To have a job done right, you call in the experts. At Roland J. Down Service Experts Heating & Air Conditioning in Scotia, we're passionate about performing quality HVAC repairs and installations. We even put it in writing. Our 100% Satisfaction Guarantee demonstrates our commitment to upholding the highest level of heating and air conditioning services in the industry. With 24/7/365 Emergency Plumbing Service available from Roland J. Down, plumbing problems don't have to be a headache. When you have help from our professionals you can rest assured that any plumbing problem you have will be fixed fully. Roland J. Down Service Experts in Scotia will take care of everything needed to ensure your home's comfort. Whether your air conditioner or furnace breaks at the time you need it most or you're in search of indoor air quality solutions that meet the highest EPA and ENERGY STAR standards, you can rely on our Scotia team. We're experts in heating and cooling, and plumbing - superior service is what we do best.. |Drain Cleaning|Plumbing|Tank & Tankless Water Heaters|Leak Detection/|Faucet and Pipe /Replacement|Drainpipe Replacement|Food Waste Disposer Replacement|Water Heater /Replacement|Water Softener Installation|Gas Pipe|Sump Pump Installation|Well Pump and Tanks|Heating & Service|Air Conditioning & Service|Electric & Gas Furnace Service|Furnace & Expert Installation|Furnace Maintenance|Air Handlers|Heat Pump Service|Heat Pump & Installation|Heat Pumps|Mini-Split Systems|Packaged Systems|Oil Furnace s|Boilers s|Furnace Replacement|Garage Heaters|Air Conditioning & Expert Installation|Air Conditioning Maintenance|Solar Air Conditioning|Air Conditioning Replacement|Energy Efficient Equipment|Air Filtration Systems|Air Cleaners & Purifiers|HEPA Filters|Media Air Cleaners|Electronic Air Cleaners|Germicidal UV Light Systems||Humidifiers|Dehumidifiers|Duct Cleaning|Heat Recovery Ventilators|Energy Recovery Ventilators|Commercial HVAC

Additional information

  • Hours:

    Daily 12am-11:55pm
  • Payments:

    American Express, Discover, Master Card, Visa
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