My husband and I had this service installed in 2008 in a model home that we had purchased. Since Security Networks had been recommended as the company that had been used in the past in that home we thought it would be okay. We couldn't have been more wrong. Do not trust A+ ratings on the BBC website. When we contacted their customer service we explained that we are a military family and that we will be moving sooner or later. We where told no problem and on no contracts that we signed does it say that there is a cancelation charge or that you have to find someone to buy out your contract. We are now finding out, now that we are living in military housing in Colorado, that they will continue to bill you for the service and have no special consideration for anyone who has orders and can no longer use the service. We of course faxed over our orders as requested by Security Networks customer service representives and it wasn't until they refused to stop billing, we talked to 4 different people, that they told us they would not stop billing. They said that my husband and myself would have to be sent overseas to cancel. They will now continue to bill us $500.00 for service we will not be able to use.