My wife and I purchase the top of the line Samsung washer/dryer...when ordering my wife inquires if the units are stackable, ""oh yeah, sure"" she then inquires how tall they are when stacked and is told the height. We schedule a delivery only to be told upon arrival that we didn't order the stacking kit....so the machines cannot be set up as needed. We're told to get the kit and call and they will be happy to come back to install (another day of missed work while waiting for the delivery) We're told that the sales person should have added the stacking kit or at least ask if we wanted it...did not happen. I call Sears Burbank to see if they have the kit in stock...no out of stock however, Sears Glendale has them in stock. I call the number listed for Sears Glendale and talk to someone who says ""yes, we have two left"" she takes my credit card info, runs it and gives me a confirmation number and tells me go ahead and pick it up. I close my business, jump in my car and drive a half hour to Glendale. Upon arrival I'm told at customer pick up that they are out of stock on that item...I say there must be a mistake and I'm told to follow a guy who takes me to the appliance department where a not so pleasant woman explains that I talked to the wrong person, who is back in the east coast and really doesn't know what is available in the actual store and that I should have called the actual store (which I did but it automatically puts you through to some east coast person who will tell you anything just to get your charge card) No sympathy from the not so pleasant employee in the store and I guess I should be thankful to her for sharing all this insight to how Sears does business.
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