Scripps Memorial Hospital :Emergency

I called Scripps Billing Dept. this morning. I was on hold for 31 minutes. Then they hung up one me! I called back and was hold for another 30 minutes. Still no answer. I give up. They are disgraceful. And, of course, if you don't resolve billing issues, they quickly send you to collections. So, bring it on. At least collections answers their phones. BTW, I'm on Medicare and Scripps still bills me! I'm actually gradually moving over to UCSD. At least their billing department answers the phone. more

I have been to scripps La Jolla two times, both times I did not get any bills from them, but received calls from debt collects who charged me interest and ruined my credit history. I know that scripps had my correct address because I received a survey from them and also called their billing department to make sure they had correct address. more

I had surgery at Scripps for a tonsilectomy. They sent me three separate bills over two months. I called the hospital on the third bill to insure that I had made all of my payments and was told I was fine. Four months later I received a call from a collection agency and was told I hadn't paid Scripps for a bill. I haven't decided whether or not to sue Scripps yet. more

The billing department is truly horrible. I received 3 bills over a 2 month period, and when the third bill came, I called the hospital to ask them if there would be anymore coming- I was told no, and thought the matter resolved. Five months later I received a call from a collection agency, saying that they are going to report me to credit agencies for not paying my Scripps bill! I paid the bill immediately. Still don't know how to get back at Scripps. Maybe dog poop sent through the mail. more

I fully agree with this review. "Scripps may be a wonderful medical system but their billing department is incredibly incompetent. I have been under the care of many Scripps physicians and have been a patient in their hospital and ER. I have no complaints with the medical staff. I have, however, received numerous erroneous bills from their billing department and had to call to correct errors. The errors are usually not corrected on the first, second or third calls and some errors have taken as long as a year to correct. It's infuriating and finally was the reason I left the Scripps system. There aren't enough hours in the day to correct their billing errors." This has happened to me EVERY time I've been to Scripps (La Jolla). I have received good treatment, so far so good, but then the billing nightmare begins; months and months of billing errors, they will send you bills in your name to your home, instead of billing your insurance company as agreed upon, and no matter how many times you try to call them & correct them, it will just keep on going for months & months. last time i went there was 5 months ago, and I'm still spending (a lot of) my time trying to get a hold of people so I can correct their incorrect bills that still keep on coming in, correcting them for the 5 billionth time to no use last bill I received a couple of days ago, saying "our records indicate that you do not have insurance coverage. if this is an error, please contact our office with your insurance information. thank you" and this after time and time again calling them and leaving my insurance information, & they tell me that they will bill my insurance company ,, sigh,,, I will never ever go to a Scripps again, for sure. more

Scripps may be a wonderful medical healthcare system but their billing department is incredibly incompetent. I have been under the care of many Scripps physicians and have been a patient in their hospital and ER. I have no complaints with the medical staff. I have, however, received numerous erroneous bills from their billing department and had to call to correct errors. The errors are usually not corrected on the first, second or third calls and some errors have taken as long as a year to correct. It's infuriating and finally was the reason I left the Scripps system. There aren't enough hours in the day to correct their billing errors. more

I have been this to hospital many times and I have always been happy with the way I have been treated. My sons were born here and the nurses that took care of us were terrific. I also was seen weekly at the Perinatalogy dept. during my pregnancy and was very impressed, with the dr's and the care I was given. I have also had to use the ER a few times and the staff was just wonderful even under difficult circumstances. more

This is a wonderful hospital!!! We delivered both of our children here and would do it again in the future. I have also stayed in this hospital and have had surgery and medical care under other circumstances. The staff, Dr's and nurses and wonderful. The Labor and Delivery teams are soo nice and competent. The hospital is clean and well taken care of. I have only had a few grumpy nurses in all my stays at this hospital! Great Medical Community at a Great Hospital! more