Schwerin, B A, Dvm - Cordova Animal Hospital

I took my cava-poo here for his 3rd set of shots... everything was fine... when he went for his 4th set... I was told that the shots would be between 70-80 bucks and when I went to pick my pup up... there was a bill over 100 bucks... I asked how we went from 70 to 100 and the chick at the front desk told me that they just took it upon themselves to throw in an extra shot (rabies) so he wouldn't have to come back later. this is my only problem... i think it would've been appropriate if they would've called rather that just throwing in an extra shot... now if i would've been short on funds... then what???I'm sure the police would've gotten involved. I think because this is my pup and my responsibility that someone should have informed me of what was going on... i will never go to this vet again. more

these people here do not like cats! period dont ever bring your cat here go take your cat to bartlet animal vet. more

I've had several pets that this clinic has cared for, and Drs. Pratt and Schwerin have always been kind, considerate, and professional. The vet techs are also wonderful. I've boarded a cat and a dog here several times and it's always been a good experience. more

I have been using this place for the last ten years for my cats and dogs. I have also used this as my boarding facility when going out of town. I have never had a bad experience here and the two veterinarians who work here are very compassionate and wonderful. When my animals have died I have gotten a sweet card from all of the staff that works there. It's a great place!! more

I complained to the BBB about this vet. Below is the email I sent to the BBB. The case has been closed b/c the vet sent a copy of my dogs file showing where they had written that they apologized. She denied everything I mentioned in the letter below. She said I was never told the things I mentioned. As I told the BBB, no one ever apologized to me in any way. Just because the wrote down that they did, does not mean that they did. Why would I make this stuff up? I am an avid animal lover and do not want the possibilty of other animals receiving this treatment. I did not want anything from them except an apology. As of today, still do not have that. You should think twice before using this vet.\r \r I took my dog to be boarded with this vet during the middle of February. They have also been the vet I use since I adopted Bella in August of 2007. I have had no problems with them until we picked up my her up after staying there one night. We have boarded her once or twice before, one of those times lasting a few days. They have always told me to bring anything we want, with instructions, and they will take care of it. As normal, we packed her bag with explicit notes on when to give her the special diet food we provided, treats, toys, blanket, etc. When my partner went and picked her up, he noticed she smelled of urine. Just thinking it was no big deal he went on home. As soon as he got home, let her out of the car, it was apparent she REALLY needed to go in the yard. Once he got inside, he opened the bag we packed and nothing had been given to her. It looked as if they had not even opened it. He called and asked for whoever was in charge. The girl on the phone informed him that he would need to speak to the ""Boarding Director"" who came in at 3. He called back, and he voice his complaints with her. 1. She was not given her food (if any at all). 2. That she smelled horrible after her visit. 3. Asked for a refund due to horrible service. Rudely, the ""Boarding Director"" said, we don't do special things just because you ask us to. She did promise that she was fed even though we provided SPECIAL DIET FOOD for her. I still have my doubts if she was fed because you just never know. As far as the smell, she told him that we must not keep her clean like we should. I, personally gave her a bath 2 days before we took her. I know she was clean. They offered no apology as she said they did nothing wrong. This infuriated me, so I called. When I called, I asked for the ""Boarding Director"" and was told they really didn't have one. So then I ask for the person in charge of the kennels. She told me they all chip in and help with that. I gave her the scenario all over again and told her I was not happy. She then told me that they DO follow any instructions from the owner. So then why did the ""Boarding Director"" tell us they didn't. As far as her smelling of urine, it makes one think they didn't let her out like they should have. Maybe she had an accident in her cage and had to sit in it. Again, we will never know. So I had to spend another $30 to have her bathed due to ""something"" that went wrong while she was in their care. I also told her with all of the negative publicity of puppy mills and the animal shelter, I would think they would be more cautious with the animals. She was nice but really didn't know what to say because she couldn't tell me who was responsible for the animals that night. She said she would check into it. That same day, I immediately had them transfer Bella's records to another veterinarian.\r more

We have taken our dog here several times and each time have been disappointed to some extent. The staff is great, all except for the vet. Our dog barks when he is scared and every other staff person came over to pet him and calm him down. When the vet came in she stood to the corner and acted as if she was scared and insisted on putting a muzzle on him. When our pet had an emergency we called expecting an answering machine with contact information for a recommended emergency clinic. No answering machine no information. We were later informed that they don't use a fax machine either so we would be making a special trip to give them his records from the emergency clinic. Needless to say a bit behind the times and not what I'm looking for in a vet. Pros: convenient location Cons: Vet more

This vet clinic is the worst I have ever visited. We had our small 12 lb dog spayed her and when we picked her up there was stainless steel sutures in her belly! That is absurd for a small dog like that. The sutures was left long and the puppy gets stuck every time she sits down and the sutures catch on the carpet when she lays down. This has been 3 days since the spaying and the little dog looks miserable because she cannot get comfortable because of these "wires". I will never go back to this clinic nor will I recommend it to anyone. more

We had our small dog spayed her and the staff at check in time was rude and seemed to be uncareing.\r \r When I picked our pet up there was no vet around to let us know how she was, what to look for that evening, or anything.\r \r After getting her home I saw she had been sutured up with stainless steel sutures. The ends were sticking out about a half inch from each suture. The poor little dog is in pure missery three days later because everytime she sits the wire sticks her hind legs. When she tries to lay on her belly the sutures stick on the carpet. She cannot get confortable.\r \r I have worked in vet clinics in my younger days and never say these sutures on a spaying of a small dog. The last 3 dogs I had were done by another vet that moved from the area. They were always glued or sutured with a very small nylon suture. This vet at Cordova Animal Hospital is not compationate at all or she would not have used these sutures. Pros: NON Cons: Rude Staff, Arogant Vet more

. Pros: Great Care, Friendly Staff more

my two weimaraners have been going to this clinic since birth. The staff has always been friendly and thorough with their service. They know our dogs by name, an us as well. Both dogs have ungergone minor surgeries including spay/neuter. My family has been happy with this place for over 14 years more

My mother took a sick stray cat into the animal hospital and Dr Sanders spoke to her in a very agressive and degrading manner. My Mother was an elementary school teacher, went back to college and got her masters and taught Reading to underprivelaged children and English at the community college. She earned her Doctorate in Education Administration and worked for many years for the State Department of Education as Reading Specialist. Surely Dr. Sanders could have summoned the wherewithal to speak to her with kindness and compassion. He didn't charge her for putting the cat down but I am positive the abuse he heaped on an elderly schoolteacher wasn't worth the savings. Pros: didn't charge my mother for the abuse Cons: No compassion to the point of being verbally abusive more

I went with my sister to take her cat for shots, the staff was extremely helpful, even tho we had a difficult animal with us. They took extreme care of my sister's cat. I would recommend people in Cordova and surrounding areas take their animal here. PROS: Great Place for Pets CONS: more