I recently had an accident and my car was towed by this company. Due to negotiations with the other insurance company and tons of problems with them the storage fee was a major issue. Schwartz kept in touch with me and worked with me to get the problem resolved. He also spent a great deal of time explaining to me what could be done to the car, the costs, and all the advantages and disadvantages. He and his staff were friendly, pleasant, and diligent. I will go back in a second!