Schneiders installed the wrong size ac/heat pump unit in my home. They gave me a 2.5 ton unit instead of a 3 ton unit. They never measured my home's square footage and they downgraded me from my previous 3 ton unit to a 2.5 unit. Schneiders admitted they installed the wrong sized unit and said they were going to give me a credit and that they would install the correct sized unit. However, they delayed the installation of the correct sized unit for weeks and instead visited my house an additional 4-6 times to check my airflow, ventilation, and everything else under the moon even though they ADMITTED in writing that they installed the wrong sized unit. When they were supposed to come and install the correct sized unit they cancelled 13 hours prior and I missed work for their appointment. So now I have the wrong sized unit, I have missed work wages, and I have a sky high electric bill from my too small unit running constantly. Schneiders is refusing to own up to their mistake and to install the correct unit. While this was going on my basement flooded from what we believe was my Culligan water system tubes being stuffed too far down in my floor drain, which so happened to be moved by the Schneiders tech. My family ate the cost for carpet replacement and clean up. But Schneiders is still refusing to come out to my house because they feel uncomfortable because I accused their tech of shoving the tubes to far down in the drain. GIVE ME A BREAK!!
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