We dropped off our snowblower for some standard annual maintenance. After we didn't hear from them in 2 weeks we tried to call them to see if we could pick it up. After calling multiple times we finally just went there- ends up they leave their phone off the hook for the entire business day so in their words ""they can get work done withour being interrupted"". We learned they had never completed the maintenance after 2 weeks of waiting and we had to go back again to actually pick it up. Very frustrating- and they never even apologized. Apparently sub par customer service is just how they operate.
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