Customer service could be improved. After calling the bakery to reserve a loaf of Sicilian--since it is often out of French or Sicilian bread, if not both, as well as some pastries we like--when we arrived an hour later, a staff person informed me that we had never reserved the loaf of bread, and that they were out of Sicilian bread. When we questioned them about the mishap, instead of offering an apology, a lack of concern was expressed, if not annoyance at us for questioning them about it.
Pros: Bread is good
Cons: Customer service needs improvement. Often the bread you want is not available.