We live in Portland, and there are plenty of dealers and Subaru repair shops nearby... but none that have treated us as well as Same Day. We drive the extra distance to Clackamas for our oil changes, service, and repairs because the family at Same Day explain to us all of our options and answer our questions so we can make informed choices about our vehicles. Until last weekend, we had a Forester under warranty (totaled by a drunk driver last Saturday) and an Impreza that is not, and they have made numerous repairs on the Impreza and serviced the Forester. If we get another car, it will be a Subie, and it will be driven to Same Day the day after I get it for a check up. On our Impreza, there was a front CV boot problem that had been repaired by two other shops prior and failed. The repair done by Same Day is still going strong after 20K miles - no leaks, no burning rubber. They also maintain our brakes and repaired our airbag. In the past, we've only got about 30K miles from a set of pads in city driving. It's been 40K since our last ones at Same Day, and we're still doing fine - probably another 15K miles left on them. I don't know how they compare with other shops on pricing, because I don't shop around for the cheapest price. That Wal-mart mentality only leads to disappointment in the long run. I have already shopped for the best quality repairs, and I pay what it is worth to me, which has always been reasonable with Same Day.
Pros: Reasonable pricing, patient in explaining repair options, skilled repairs, good long-term investment
Cons: Located far from metropolitan center (if you need towing, it will cost more)