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Salem Keizer Yellow Cab - 1 Reviews - 1487 Broadway St NE, Salem, OR - Taxis Reviews - Phone (503) 362-2411

Salem Keizer Yellow Cab

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1487 Broadway St NE
Salem, OR 97301
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(503) 362-2411
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Hi, So I have used Yellow Cab twice and the taxi drivers have been prompt and very friendly/kind. I have absolutely NO complaints about the drivers. HOWEVER, the dispatcher---J...

Worst Dispatcher ever! 1/14/2012

Hi, So I have used Yellow Cab twice and the taxi drivers have been prompt and very friendly/kind. I have absolutely NO complaints about the drivers. HOWEVER, the dispatcher---John if I am correct---needs more than a few lessons in customer service. Not only is he hostile toward customers, he had the audacity to hang up on us when we were politely curious to know where a taxi was that we had asked for more than 40 min. ago. Yes, our train arrived late. Yes, sometimes it is tough to get a taxi out right away. But it doesn't take a class in Communication 101 to know that if you are running a business, you have to inform your customers that it might be longer than 20 min. WE HAD TO ASK, and he answered with ""it should be 5 min, MAYBE"" in a sarcastic, demeaning tone. Solution? A) Never use this taxi company again, 2) YOU should never use this company again, 3) They should rid themselves of this John character if they ever expect to be a professional service. Thanks, have a nice day without freezing your ass off in t more
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