SERVPRO's tag line is "like it never even happened." In my case, it did happen, and it kept happening for four months. My experience with SERVPRO of West Pasco is too long to detail in an online review. What I will say is that this is one of the absolute worst companies and franchises I've ever had the displeasure of working with as a consumer. I will also say that when you ask the General Manager (Jeremy George) for a copy of the business liability insurance in writing four times and said GM continuously and blatantly ignores a request that by Florida State law, statutes 627.401-627.442 and 627.4137, must be provided and is in violation of said law when not provided, I would strongly advise discontinuing any services with said company.
This is just one of the many beyond bad experiences I had endured for 4 months with SERVPRO of West Pasco. Their so-called "project manager" Tony Rocha, was completely incompetent and should not be managing any projects. For any company. SERVPRO of West Pasco General Manager, Jeremy George, is truly a "unique" individual who gravely has no concept of customer service what. So. Ever. Their SERVPRO Franchise Business Consultant, Cindy Walters, tried miserably to mediate an issue between myself and Mr. George because he was attempting to resolve damage to flooring caused by faulty equipment brought in by SERVPRO of West Pasco. Mr. George for some odd reason treated compensation for damages as an insurance claim. Last time I checked, SERVPRO is not an insurance company. And if he wanted to treat it as an insurance claim, he should have provided his liability insurance when requested 4 times. That's what we have insurance for home, auto, and business...because things happen. Unfortunately, Mr. George took it upon himself to decide if and how he would like to resolve damages. That's not how you conduct business...that's just customer service 101.
There's so much more...not enough characters to include everything here!
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