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Russo Bros. & Co. - 123 Reviews - 27 Eagle Rock Ave, East Hanover, NJ - Plumbing Contractors Reviews - Phone (973) 887-1334
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Russo Bros. & Co.

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27 Eagle Rock Ave
East Hanover, NJ 07936
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(973) 887-1334

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Russo Bros. & Co. - East Hanover, NJ
Russo Bros. & Co. - East Hanover, NJ

Reviews

( 113 )
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Best

The whole experience was excellent, from the time I initiated a call to the company until Brian finished the work. He was both knowledgeable and professional, educating me about ...

Worst

I had a clogged toilet. The plumber, Nick, who came was great. He took care of the problem quickly and also tested my toilet for leaks. I gave them one star since the reception...

Very Satisfied 12/7/2018

The whole experience was excellent, from the time I initiated a call to the company until Brian finished the work. He was both knowledgeable and professional, educating me about the repair along the way. I would be glad to use this company again and refer others to them. more
Owner response
Owner response 12/7/2018
Thank you for your review. We will share your kind words with Brian.

Very Pleased 12/6/2018

Excellent service from the time I called the office for help until Brian finished the work. Brian was very professional and knowledgeable, taking time to educate me about what repairs needed to be made. I would definitely use this company again. more
Owner response
Owner response 12/7/2018
Thank you for your review. We will share your kind words with Brian.

Jeff at Russo Bros. & Co. 11/20/2018

Jeff arrived and immediately covered his feet so as not to track any dirt into the house. He diagnosed the problem, told us our options so that we were aware of all costs for the repair up front. He was polite and personable. Russo Bros. is not your bargain plumber, but then, you only have to call them once. If anything goes wrong, they stand 100% behind their service. I would not hesitate to recommend them. more
Owner response
Owner response 11/21/2018
Thank you for your feedback. We are pleased to hear you were happy with our technician Jeff and the service that Russo Bros. provided!

Jeremy’s great! 11/19/2018

Jeremy is terrific. He identified the problem and noted other things that should be repaired. He left everything as clean as he found it. He knows his stuff! more
Owner response
Owner response 11/20/2018
Thank you for your review! We will share your comments with Jeremy.

Review for Vinny at Russo Bros & Co 11/16/2018

Vinny was very professional and polite. He was very quick with what we needed to have done and made sure to run through everything he did with us at the end. He was on time and made sure to call us to let us know he was on the way. We appreciated his service and would definitely use him and Russo Bros again! more
Owner response
Owner response 11/19/2018
Russo Bros & Co appreciates you taking the time to provide us with your feedback and we were happy to read you were pleased with our service at your home. Thank you for your review!

Professional Service 11/13/2018

We requested Russo Bros to undertake maintenance on our boiler. It was a great pleasure to learn that Nick would be coming out to do the work. We have worked with Nick and Russo Bros in our old house a couple of years back and were really appreciative of Nick's openness and competence. Nick still retains his boyish charm and attended to the boiler maintenance and showed us pictures of the aging and wear and tear on the thermocouple and recommended replacing it. We had no hesitation in asking him to replace it. Taking advantage of Nick's presence, we asked him if he could also look at our sump pump that was installed by Russo Bros last year. Since the sump pump is an a tight crawl space, it is not easy to access and Nick crawled in there and assured us that the sump pump was working just fine - a relief. more
Owner response
Owner response 11/14/2018
Thank you for your feedback on the work Nick did at your home. We greatly appreciate that you took the time to share your feedback and we are glad to learn you were happy with the service Russo Bros. & Co. provided.

Generator Maintenance Check 11/7/2018

Nick C.returned this week for scheduled maintenance of our generator. He's always courteous and forthcoming with answers to any questions I ask. He adds helpful tips on the proper use of the generator. I've actually mentioned that he is a positive representative for Russo Brothers. Good customer service is so often what we pay for and too often what we don't receive in this world. It's a pleasure to write a good report. Thanks, Nick! more
Owner response
Owner response 11/8/2018
We greatly appreciate our customers' feedback and wanted to thank you for taking the time to share your review.

Servicing of heating system 10/31/2018

My service technician, David M., was friendly, informative, and efficient. I would use Russo Bros. again. more
Owner response
Owner response 11/1/2018
Thank you for your review!

Russo Brothers 10/30/2018

Nick C. came for a maintenance check on boiler he was professional and informative. I love that Russo Brothers employees wear protective booties in your home the are always very neat I am happy with the service. more
Owner response
Owner response 10/31/2018
Thank you for your feedback. We will share your comments with Nick!

Winter maintenance 10/23/2018

Everything was good, technician was professional and helpful. more
Owner response
Owner response 10/24/2018
Thank you for your feedback!

Installing sink and toilet 10/18/2018

I was very impressed with Raul A as the technician sent by Russo Bros. He was very efficient and neat. A pleasure to have him work in my house. Based on this particular job, I would not hesitate to call Russo Bros. in the future. more
Owner response
Owner response 10/19/2018
Thank you for your feedback! We are thrilled to hear you were happy with our technician Raul.

Fall Service Review 9/21/2018

Bill P. was my service technician, and he was great. He performed fall maintenance service for me. He was professional and very easy to talk to. He explained what the service included up front, and gave me a post service recap. Really happy with Russo Bros. Thanks Bill. more
Owner response
Owner response 9/24/2018
Russo Bros & Co is thrilled you are happy with the service our technician Bill provided! Thank you for your feedback.

Excellent Service 9/7/2018

I've used Russo Bros. multiple times and on each occasion have been impressed by the quality of their service and professionalism. Art, the technician, carefully diagnosed the issue and fully explained the options and pricing to fix it. Once I decided on the option, the necessary parts where delivered and Art made the repair quickly and neatly....it looks better now than before I had the problem. Also, the person who scheduled the appointment was very courteous and the call with the technician's name and ETA was much appreciated. Thank you! more
Owner response
Owner response 9/10/2018
Thank you for your feedback on the work Art did at your home. We greatly appreciate that you took the time to share your feedback, and we are glad to learn you were happy with the service Russo Bros. & Co. provided.

Bathroom Repair 8/22/2018

Anthony C did outstanding work. He found all the work that needed to be done and he solved all the problems in the bathroom that I wanted fixed. I am most pleased with Anthony C. and Russo Bros. & Co, more
Owner response
Owner response 8/23/2018
Russo Bros & Co is thrilled you are happy with the service our technician Anthony provided! Thank you for your feedback.

leaking pipe 8/20/2018

Fast response and quick fix. I am very satisfied more
Owner response
Owner response 8/21/2018
We appreciate your feedback!

Plumber visit 8/14/2018

Anthony came to my house to fix an ongoing issue with my main water valve. I really appreciate him staying as long as he did to solve the problem he gets 5 stars for this more
Owner response
Owner response 8/15/2018
We are thrilled to learn you were happy with the service Anthony provided. Thank you for your feedback!

Very good service 7/30/2018

Work done very well. Explain every option before I decide what to do. And honest answer whatever I ask about my house. Very satisfied by Jeremy's service and would like to work with Russo bro again. more
Owner response
Owner response 7/31/2018
Thank you for your feedback on the work Jeremy did at your home. We greatly appreciate that you took the time to share!

Raul A - outstanding technician 7/26/2018

Raul does an outstanding job diagnosing, explaining and fixing the problem. It's clear that he wants the customer to be happy. more
Owner response
Owner response 7/26/2018
Thank you for your feedback. We are pleased to hear you were happy with the service of our technician Raul!

maggie rehim 7/25/2018

Professional, knowledgeable . Excellent in explaining in details. Satisfy all customer questions. more
Owner response
Owner response 7/26/2018
Thank you for your feedback. We will share your kind words.

A/C Service 6/15/2018

This was my first time using Russo Bros. The customer service experience was excellent from the time I called to schedule an appointment until the technician corrected the problem. Was was extremely impressed with my technician, Anthony C., who was very polite and professional and kept me informed of all the work being performed and the cost of the repairs. Will definitely use them again! more
Owner response
Owner response 6/18/2018
Thank you for your feedback on the service you received from Russo Bros & Co. We were thrilled to read how pleased you were with the work of our technician Anthony! Thank you for taking the time to share your review.
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Same Day Service with the cleanest plumbers in town. Family owned and operated since 1954.

Owner Message

  • Russo Bros. & Co. offers a full range of plumbing, heating and lawn sprinkler services to NJ homeowners. With over 60 years of expertise we have earned the name the "Professors of Plumbing"

Additional information

  • Hours:

    Monday - Saturday 7:00am to 6:00pm; Sunday by appointment only
  • Payments:

    American Express, Master Card, Visa, Discover, Cash, Check, Debit Card
  • Neighborhoods:

    Serving all of Northern New Jersey, specifically the following counties: Essex, Morris, Union, Somerset, Passiac and Bergen

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