Unbelievably rude to their customers on the phone (i.e. "you're gonna have to hold on"), though the delivery/service men are nice. They absolutely DO charge for the tank, the reviewer who says they don't must be getting paid off. Lateness with one bill (for $150) has them sending a man to your house to collect, and when you pay him they cut off your service. Seriously, making you call the office to schedule a delivery is the worst punishment imaginable. Terrible business. Go with AmeriGas right off the bat - they must be more courteous and professional than these dimwits.