My water bill had doubled recently and we suspected that the running toilet was the cause. I called for a Roto-Rooter plumber from the Wheaton location and Chris a.k.a. The Roto-Rooter guy was very helpful and knowledgeable, checking out all three toilets as part of the free estimate. It turned out that only one toilet was currently leaking, another I could now see was very close, and the third had some time before it would start. I was concerned about the cost so he offered me the $40 web site coupon. There was no pressure to up sell, I really felt like Chris was on my side to save me money. It is less expensive to have all 3 toilets repaired and pay one service charge rather than to risk having to call someone out again in a few months or next year. I highly recommend Roto-Rooter!