Bill Poe (811) did an extrordinary job servicing many areas in my house. My original call to Roto-Rooter was to address a leaking toilet and assist in the installation of a utility sink in our laundry room. Bill, my assigned plumber, was courteous, punctual, and very thorough in his work, carefully explaining all services along with their risks and costs. He took the time to show me the contrast between the parts that were originally installed in my house and the parts that he was using for the job. Roto-Rooter clearly uses high-end parts when servicing. The costs may be a bit higher than competitors but you get what you pay for and quality plumbing is something that you should definitely pay for! After finishing his first two jobs, Bill noticed that a valve was malfunctioning that supplied water to the outside of my house (garden hose). Apparently, it froze and cracked during the Winter. All it would have taken is a break in the outside valve or someone turning the outside nozzle on and my foundation would be drowning! Bill identified this risk and immediately resolved it, all during the same house call! He was well equipped with his ""hardware store on wheels"" and skilled to fix any problem that arose. He even gave me a few tips on remodeling to increase the value of my house. I also received a follow-up call a few days after my service just to see if everything was still ok. Of course, it was. If I have any other problems, I know where I'm going. Thanks, Bill!