We were very impressed by James 9811 in our horrible Sewer drain back up issue. He was very patient, I was freaking out! It took rootering three drains to solve the issue, at one point he needed some help and radio'ed in to find no answer, yes it was 4 am in the morning but noone was there to help him...but I finally called the 800# and someone did answer and then they finally called James back! They need to answer their radios! Anyway, finally James found the clog and I felt like Christmas Morning was here....YEAH! He was awesome and only on the job TWO weeks! Thank goodness he was so willing and patient with us!!!! Way to go James!!!