I had a really bad tooth ache and they immediatly got me in. Not only did they do an exam, they worked it so they could do a root cannel right then. I know that is a 2 hour visit they hadn't planned on for that day. Wonderful, gentle, and patient. I loved that they told em everythign thing they were going to do in the procedure before they did it. (ie. this will be loud and bumpy)Will go back and will recomend to friends!