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Ron Mason - State Farm Insurance Agent - 1 Reviews - 10787 Park Blvd, Seminole, FL - Insurance Services Reviews - Phone (727) 391-0876

Ron Mason - State Farm Insurance Agent

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10787 Park Blvd
Seminole, FL 33772
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(727) 391-0876
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Ron Mason - State Farm Insurance Agent - Seminole, FL
Ron Mason - State Farm Insurance Agent - Seminole, FL
Ron Mason - State Farm Insurance Agent - Seminole, FL

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I moved back to the Tampa Bay area a year ago and chose Ron Mason as my State Farm agent. While driving home on the interstate one Friday afternoon, debris from a truck flew off ...

Horrible Agent!! 6/3/2008

I moved back to the Tampa Bay area a year ago and chose Ron Mason as my State Farm agent. While driving home on the interstate one Friday afternoon, debris from a truck flew off and slammed into my vehicle dead on. I quickly moved my damaged vehicle off the interstate and called for police. After filing an accident report, I left a message on the answering machine for Ron Mason (my State Farm insurance agent) to call me back for guidance on how to file a claim. No one called!! Upon getting home, I looked up the 800 number for claims with State Farm. and filed the claim. Two business day's later, still NO word from the agent or anyone from his office. I then called and spoke with BJ from his office. The rental car company informed me they needed a ""direct bill"" from State Farm. So, I told her of the situation and asked for her help in the matter. She became very annoyed and told me it was my responsibiltiy to play phone tag with the rental car agency. Why, I asked?? Why should it be my responsibility to call here and there. Isn't this why I pay them the money I do??!!! Overall I have since changed agents. No one ever asked why I changed or even what they could do better to keep their customers. Ron Mason and his staff obviously do NOT value their customers!!!! Stay away!! They have horrible customer service!!!!! Pros: State Farm agency Cons: Horrible customer service!!! more
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Owner Message

  • The State Farm mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.  We are people who make it our business to be like a good neighbor; who built a premier company by selling and keeping promises through our marketing partnership; who bring diverse talents and experiences to our work of serving the State Farm customer. Our success is built on a foundation of shared values — quality service and relationships, mutual trust, integrity and financial strength. Our vision for the future is to be the customer's first and best choice in the products and services we provide. We will continue to be the leader in the insurance industry and we will become a leader in the financial services arena. Our customers' needs will determine our path. Our values will guide us.

Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
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